Returns
Returns & refunds
Our 30-day returns policy, the condition we can accept items in, and how refunds are processed.
30-day returns
You may return an eligible item within 30 days of delivery. To start a return, contact us within that period and we will guide you through the next steps.
Condition requirements
To be accepted for return, items should be unused and in their original condition and packaging. For hygiene reasons, certain personal-care and bath products can only be returned if they are unused and unopened, with any seal intact. Where this applies to a product, it does not affect your right to return a faulty item.
Faulty or incorrect items
If an item arrives damaged, faulty, or is not what you ordered, let us know and we will arrange a replacement or refund. Please include a description and, where possible, a photograph to help us resolve it quickly.
Refund Process
How a return works
Get in touch
Contact us within 30 days of delivery with your order number and the reason for your return.
Return the item
We'll confirm the return address and instructions. Send the item back in its original condition and packaging.
Receive your refund
Once we've received and checked the returned item, your refund is issued to the original payment method.
Refund processing times may depend on your payment provider. This is currently a demonstration store, so no live orders or payments are processed yet.
Your statutory rights
Nothing in this policy affects your statutory rights.
Questions about a return? See our Shipping policy or contact us.