Frequently asked questions

Every product page lists the item's full ingredient declaration along with its net quantity, directions for use and any warnings. We aim to show the same information you would find on the packaging so you can check it before you buy. Ingredient data currently shown is sample data pending supplier verification.

As general guidance, a patch test can help you check how your skin responds to a new cosmetic product before wider use. Apply a small amount to a discreet area, wait as directed on the label, and stop use if any irritation occurs. This is general product information only; if you have a specific concern, seek advice from a suitably qualified professional.

Apply sunscreen generously and evenly to exposed skin before going into the sun, and reapply frequently — especially after swimming, perspiring or towelling. Applying too little lowers the level of protection. Even while using sun protection, avoid staying in the sun for too long, and keep babies and young children out of direct sunlight. Always follow the directions on the label.

Yes — most lines are distributed in case and pack quantities for trade buyers such as retailers, salons and hospitality operators, alongside our retail (B2C) channel. Wholesale availability is indicated on eligible product pages. To open an enquiry, send your line list and estimated volumes via our Wholesale page; volume pricing, minimum order quantities and lead times are confirmed per enquiry.

We offer Standard (£4.95) and Expedited (£12.95) shipping, with complimentary shipping on orders over £150. Dispatch and delivery timeframes are being confirmed — full details are on our Shipping page.

You can return eligible items within 30 days of delivery, in their original, unused condition. For hygiene reasons, some personal-care and bath items can only be returned if unopened. See our Returns & Refunds page for how to start a return. Nothing in that policy affects your statutory rights.

“Out of stock” means an item is temporarily unavailable to order. “Preorder” means an item can be reserved now and will be dispatched once it is available. Stock status is shown on each product card and product page. As this is currently a demonstration store, no live orders are processed yet.

No — everything we sell is a finished cosmetic product, and finished cosmetics do not require an SDS. Instead, every product page lists the item's full ingredient declaration, directions and warnings. See our Product Safety page for details.

Stop using the product and, if needed, seek advice from a suitably qualified professional. You can also report a product safety concern to us via the Product Safety page, including the product name and any batch or lot number on the packaging.

You can reach us through our contact page or by email at support@meridianpersonalcare.example (placeholder — pending domain setup).